How long before I receive my report?
A. It happens almost instantly! Once you place your order, you are redirected
immediately to an access page for downloading, and from there you can
print off your remedy report. If for any reason this doesn't happen,
please don't wait a few days or weeks to let us know! Contact us right
away by email and we'll get you set up by return email.
You mean I'm not getting a book in the mail?
A. Our 30-page Fibromyalgia Remedy report is in electronic format ...
an e-book. This means it is immediately available to you online in PDF
format. If you don't already have Adobe Acrobat Reader on your computer,
we give instructions on how to download this free plug-in, and then
how to access your remedy report. See the next question ...
It's been a couple of weeks since I ordered. Where's my book?
A. We understand there's a lot of information to absorb on our website
and some folks don't read it all and think they are getting a hard cover
book in the mail when they place their order. A FREE hard copy of the
remedy report is only sent when the customer specifically requests it
and pays the additional $9.95 (optional) to cover shipping and handling. This is very
plainly set out on the order page.
I didn't receive a redirect or confirmation by email. What happened?
Q. How come no one has replied to my emails?
A. The answer to both of these questions often lies with your email
provider. If you have a filter on that blocks spam or junk mail, sometimes
our email address or subject line gets read as such, and our emails
end up in your junk mail folder. Or you might have a filter that requires
some action on our part in order to reach your email account. We reply
to every email within 12 hours, usually in less than 4 hours. Please
set your email filter to allow incoming correspondence from BartonPublishing.com
I don't have a credit card. Can I still order your remedy report?
A. Yes! We accept personal checks (US only) or money orders (domestic
or international). We do not accept money transfers or wires like Western
Union. Once you've put your check in the mail, send us an email telling
us you've done so, and we will give you immediate access by return email
... that's right, while your check is in the mail! Go to the
Now page for full instructions on how to order by mail.
Can I talk to somebody about my condition?
A. Sorry, our customer support phone line is for technical support only.
We are not physicians, nor can we diagnose, counsel, or prescribe. Our
remedy report lists many helpful resources to help you find someone
besides your physician who can legally offer you emotional support and
physical treatment information. And we are currently developing a blog
for BartonPublishing.com, so we'll see where that takes our readers as a
community with shared information.
Why don't you offer this information for free?
A. You never would have found us if we didn't advertise. A little over
15 years ago, when the Internet really became accessible to the general
public, it seemed everything was free. Now there are hundreds of thousands
of millions of websites, and the Internet has become an international
marketplace. Advertising becomes more expensive with increased competition.
It costs us hundreds of dollars every week just to keep our products
in the Top Ten with popular search engines such as Google. Also, we
have development costs and overhead like any other business.
Can't I do this myself?
A. There's so much information out there, if you have the time and expertise,
you can research just about anything. You will also be subjected to
pop-up ads, spyware, viruses, and flashing advertisments to almost every
"free" website you visit. And then you get to spend your valuable
time bookmarking, printing, and sorting out what's real and what isn't,
what you've already read or haven't, and what to do or what not to do.
What we've done is provide this service for you: research, compilation,
and recommendations, supported by our sources, and outstanding customer
support. You already don't feel well, so why add the aggravation
of research when we've already done it for you?
Am I going to be on some spam email lists now?
A. We hate spam just as much as you do! It is the current policy at
BartonPublishing.com to not share, rent, sell, or otherwise make available
any information we gather from you when you purchase our all-natural
remedy report. If we should ever change this policy, it will be clearly
posted under a Privacy of Information notice on our website. If at any
time you wish to be removed from our mailing list, there is a link at
the bottom of all automated emails that allows you to 1) unsubscribe,
or 2) change your email contact information.
Do you really give refunds, or is that just hype?
A. Yes, we do offer a full refund of the price of the remedy report
within 365 days of your purchase. Refunds by credit card or PayPal are
instantaneous; however, refunds by check (for orders placed by mail)
can take 15 to 20 days to receive. However, before requesting a refund, we do ask that
you actually give the remedies an honest try ... that's why we've allowed
365 days. Don't just take a look and toss the report aside. If you
request a refund, we want you to tell us why the information didn't
work for you so we can improve our product. (We don't like being
so restrictive. Our policy used to be much more lenient. Unfortunately,
a few unscrupulous people have downloaded our reports and asked for
immediate refunds. There is no way to "return" an electronically
formatted product; so in effect, they have stolen this copyrighted information.)
How long do I have to wait to hear from somebody?
A. Our customer support staff will reply to your emails between 9 a.m.
and 9 p.m., central time, Monday-Friday, and as soon as possible on
Saturday and Sunday. (We do not outsource to foreign countries, we do
it ourselves!) Our phone is an automated answering service, but unfortunately,
time zones make call backs difficult. Please email us, or leave an email
address, so we can answer your questions more easily. Remember,
we do not take orders over the phone.
have any difficulties with your order, please allow us to respond
before contacting your credit card company or PayPal, as most problems
can be easily and quickly resolved between us and you. Our
goal is to provide excellent customer satisfaction. When you
file a dispute without contacting us first, it can take days or even
a week to settle through the payment centers.
And now for The Legal Stuff: